Inflight Services Manager - Jetstar Asia Airways Pte Ltd

Reporting to the Head of Customer Service, you will be accountable for:

Managing all operational inflight activities and projects
Reviewing and improving standards of inflight service to ensure guidelines and procedures are clearly established, defined and communicated to all cabin crew
Conduct trials on new implementation and consolidate feedback from survey
Ensuring inflight service SOPs are up-to-date and conform to safety and security regulations
Manage operational performance, monitoring feedback, resolving issues and developing continuous improvement processes
Conduct flight audit on inflight service delivery and crew performance management
Manage supplier performance to contracted standards and seek opportunities for continual improvement in service delivery levels
Manage product development to improve the overall inflight customer proposition
Manage inflight processes including galley planning, food safety and ensure cabin processes are well aligned to optimal customer delivery
Manage operational cost improvement opportunities

To be qualified for this role, you must possess the following:

Degree holder with at least 2 years in a managerial position in leading and managing a dispersed work team
Prior cabin crew experience is preferred with a detailed understanding of cabin service delivery
Contract Management and product selection experience is preferred
Highly self-organised, resilient, proactive, flexible and motivated
Possess strong commercial acumen, analytical and problem solving skills
Results oriented with excellent communication and interpersonal skills

Work Location:

Address: Changi Airport Singapore Terminal 1 P.O Box 115 Singapore 918144

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